Privacy Policy
Zack Marketing (India) Pvt. Ltd. ("Zack Marketing", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use our website:
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information for the relevant purpose.
1. About Zack Marketing
Zack Marketing (India) Pvt. Ltd. is a supplier and manufacturer of hospitality and tourism products, including guest room amenities, F&B supplies and disposables, bags, stationery, housekeeping supplies, and customized hospitality solutions.
Our website allows visitors and prospective customers to learn about our products and services, submit enquiries, request catalogues, contact our team, and subscribe to communications from us.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when using our website.
Depending on how you interact with the website, this may include:
Information submitted through enquiry and contact forms
- Full name
- Company or organization name, where provided
- Email address
- Telephone/mobile number
- Subject of your enquiry
- Product or service requirements
- Quantity requirements
- Message or other information you choose to provide
Newsletter information
If you subscribe to our newsletter or marketing communications, we may collect:
- Email address
- Your subscription preferences
- Information relating to your interaction with our communications, where supported by the service we use
Technical information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from technical information
- Website pages visited
- Date and time of visits
- Referring website or page
- General website usage information
We may collect this information through cookies, analytics technologies, server logs, or similar technologies.
3. How We Use Your Information
We may use personal information for legitimate business purposes, including to:
- Respond to your enquiries and requests.
- Contact you regarding products, services, catalogues, quotations, or requirements you have expressed interest in.
- Process and manage business enquiries and prospective customer relationships.
- Provide information about our products and services.
- Send newsletters, updates, offers, product information, or other marketing communications where permitted by applicable law and, where required, with your consent.
- Improve our website, products, services, and customer experience.
- Understand website usage and improve website performance.
- Maintain website security and prevent fraud, abuse, or unauthorized activity.
- Comply with applicable legal, regulatory, accounting, and contractual requirements.
- Establish, exercise, or defend our legal rights.
- Carry out other purposes that are reasonably connected with the purposes described above or for which you have provided information.
4. Legal Basis for Processing
Where applicable, we process personal information on one or more of the following bases:
- Your consent;
- Taking steps at your request before entering into a business relationship or contract;
- Performance of a contract or provision of requested services;
- Compliance with legal or regulatory obligations;
- Our legitimate business interests, where permitted by applicable law; and
- Other lawful grounds available under applicable privacy and data-protection laws.
Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and limitations.
5. Enquiries and Contact Forms
Our website provides enquiry and contact forms through which visitors may submit information to Zack Marketing.
We use the information submitted through these forms to respond to your enquiry, communicate with you regarding your requirements, provide quotations or product information where appropriate, and manage our business relationship with you.
Please do not submit sensitive personal information through a website enquiry form unless it is specifically requested and necessary for the relevant purpose.
6. Newsletter and Marketing Communications
If you subscribe to our newsletter or other marketing communications, we may use the email address you provide to send you information about Zack Marketing, including product updates, company news, offers, industry information, and other relevant communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us using the details provided in this Privacy Policy.
Withdrawal of consent to marketing communications will not affect processing that we are otherwise legally entitled or required to carry out.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and enhance your browsing experience.
Cookies may be used for purposes such as:
- Essential website functionality;
- Website security;
- Performance and analytics;
- Remembering user preferences;
- Understanding how visitors use our website; and
- Marketing or advertising purposes, where applicable.
You may be able to control or disable cookies through your browser settings or through the cookie-preference tools provided on our website.
Disabling certain cookies may affect some website functionality.
8. Third-Party Services
We may use third-party service providers to help us operate, maintain, secure, analyze, and improve our website and business communications.
These providers may include services relating to:
- Website hosting;
- Website analytics;
- Email/newsletter delivery;
- Spam and security protection;
- Contact/enquiry form processing;
- Website performance;
- Customer relationship management; and
- Other business or technology services.
Where third parties process personal information on our behalf, we take reasonable steps to require them to handle the information appropriately and only for authorized purposes.
Third-party services may have their own privacy policies and terms. We encourage you to review the privacy policies of third-party services where appropriate.
9. Sharing and Disclosure of Information
We do not sell your personal information as a standalone commercial product.
We may share personal information where reasonably necessary with:
- Our employees, officers, representatives, and authorized personnel;
- Service providers and technology partners who assist us in operating our website and business;
- Professional advisers, including legal, accounting, financial, or other advisers;
- Government authorities, regulators, law-enforcement agencies, or courts where required by law or legal process;
- Business partners where necessary to provide a service or fulfill a legitimate business purpose; and
- A prospective or actual buyer, investor, successor, or other party in connection with a merger, acquisition, restructuring, sale, financing, or transfer of all or part of our business.
We will seek to limit disclosure to information reasonably necessary for the relevant purpose, subject to applicable law.
10. International Data Transfers
Some of our service providers or technology partners may process or store information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection laws and appropriate contractual, technical, or organizational safeguards.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Respond to enquiries;
- Maintain business and customer records;
- Provide requested services;
- Meet legal, tax, accounting, regulatory, or contractual obligations;
- Resolve disputes;
- Enforce agreements; and
- Protect our legitimate business interests.
The exact retention period may vary depending on the type of information and the purpose for which it is processed.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
12. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.
13. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request information about the personal data we process about you;
- Request correction or updating of inaccurate or incomplete personal information;
- Request deletion of personal information where legally permitted;
- Withdraw consent where processing is based on consent;
- Opt out of marketing communications;
- Raise a concern or grievance regarding our processing of personal information; and
- Exercise other rights available to you under applicable data-protection law.
Requests may be subject to applicable legal requirements, verification procedures, and legitimate exceptions.
To exercise your rights or raise a privacy-related concern, please contact us using the contact details below.
14. Children's Privacy
Our website and services are intended primarily for businesses, organizations, and general audiences.
We do not knowingly seek to collect personal information from children except where permitted by applicable law and with appropriate authorization.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
15. External Links
Our website may contain links to third-party websites, platforms, or services.
This Privacy Policy applies only to Zack Marketing's website and does not govern the privacy practices of third-party websites.
We encourage you to review the privacy policies of any third-party website that you visit through links on our website.
16. Accuracy of Information
You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.
If your information changes, you may contact us to request that we update our records.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to periodically review this page to remain informed about how we handle personal information.
18. Grievance and Privacy Enquiries
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us.
Zack Marketing (India) Pvt. Ltd.
Head Office:
Plot No. 17, Khasra No. 252/17, Road No. 251,
Near Centre for Civil Aviation Training,
New Delhi – 110077, India
Phone:
+91 9310081330
+91 9310081331
Email:
sales-del@zackmarketing.com
Business Hours:
Monday – Saturday
9:30 AM – 6:30 PM
For privacy-related requests, please include sufficient information to help us identify your request and verify your identity where reasonably necessary.
19. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts of India, subject to applicable law.
20. Contact Us
If you have any questions regarding this Privacy Policy or how Zack Marketing handles personal information, please contact:
Zack Marketing (India) Pvt. Ltd.
Plot No. 17, Khasra No. 252/17, Road No. 251,
Near Centre for Civil Aviation Training,
New Delhi – 110077, India
Email: sales-del@zackmarketing.com
Phone: +91 9310081330 / +91 9310081331
Website: https://zackmarketing.com/