Terms & Conditions

Welcome to Zack Marketing (India) Pvt. Ltd. ("Zack Marketing", "we", "us", or "our").

These Terms & Conditions ("Terms") govern your access to and use of the Zack Marketing website:

By accessing, browsing, or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website.

1. About Zack Marketing

Zack Marketing (India) Pvt. Ltd. provides hospitality and tourism-related products and solutions, including guest room amenities, F&B supplies and disposables, bags, stationery, housekeeping supplies, customized products, and related products and services.

The information displayed on this website is provided primarily for informational and business-enquiry purposes.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not:

Violate any applicable law or regulation;
Infringe the rights of Zack Marketing or any third party;
Attempt to gain unauthorized access to the website, server, database, or other systems;
Introduce viruses, malware, harmful code, or other malicious material;
Interfere with the operation or security of the website;
Copy, reproduce, modify, distribute, or commercially exploit website content without authorization; or
Use the website to submit false, misleading, fraudulent, or unauthorized information.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, product descriptions, specifications, photographs, dimensions, availability, packaging, colours, prices, and other information may change from time to time.

Accordingly:

Product images may differ from the actual product.
Colours and appearance may vary depending on the user's device or display.
Product specifications may change without prior notice.
Product availability may vary.
Information displayed on the website should not be treated as a guaranteed offer or commitment to supply.

We reserve the right to correct errors, omissions, inaccuracies, or outdated information at any time.

4. Product Enquiries and Quotations

The website may allow you to submit product enquiries, quantity requirements, contact information, and other details.

Submitting an enquiry does not constitute an order, purchase agreement, or binding contract.

Any quotation, proposal, price, specification, delivery commitment, or other commercial term provided by Zack Marketing will be subject to the terms stated in the applicable quotation or commercial document.

A binding sale or supply agreement will arise only when expressly accepted by Zack Marketing and subject to the applicable commercial terms.

5. Prices and Commercial Terms

Unless expressly stated otherwise, prices displayed or communicated by Zack Marketing may be subject to change.

Final pricing may depend on factors including:

Product specifications;
Quantity ordered;
Customization requirements;
Packaging requirements;
Delivery location;
Taxes and duties;
Transportation and logistics costs;
Availability; and
Other commercial conditions.

Applicable taxes, freight, delivery charges, and other costs may be charged separately where applicable.

The final price and commercial terms will be confirmed through the relevant quotation, purchase order, invoice, or other transaction document.

6. Customized Products

Certain products may be available with customization, branding, printing, packaging, or other modifications.

Customized products may be subject to:

Minimum order quantities;
Artwork or design approval;
Production timelines;
Additional charges;
Customer-provided specifications;
Material availability; and
Other applicable commercial conditions.

Once customization, artwork, production, or procurement has commenced, cancellation or modification may be subject to additional conditions or charges.

Customers are responsible for ensuring that logos, trademarks, artwork, text, images, and other materials supplied to Zack Marketing are accurate and that they have the necessary rights and permissions to use them.

7. Orders and Acceptance

Where orders are accepted by Zack Marketing, the applicable quotation, purchase order, invoice, sales order, or other written commercial document may contain additional terms governing the transaction.

Zack Marketing reserves the right to accept or reject an order at its discretion, subject to applicable law.

An order may be subject to product availability, credit approval, payment terms, minimum order quantities, customization requirements, and other commercial conditions.

8. Delivery

Delivery timelines communicated by Zack Marketing are estimates unless expressly agreed otherwise in writing.

Delivery may be affected by:

Product availability;
Customization or manufacturing requirements;
Transportation;
Weather or natural events;
Government restrictions;
Logistics disruptions;
Force majeure events; or
Other circumstances outside our reasonable control.

We will make reasonable efforts to meet agreed delivery schedules but will not be responsible for delays caused by circumstances beyond our reasonable control, subject to applicable law and the terms of the relevant commercial agreement.

9. Payments

Payment terms will be communicated through the applicable quotation, invoice, purchase order, or other commercial document.

Unless otherwise agreed in writing, customers are responsible for making payments within the agreed payment period.

Late payments may be subject to applicable charges, suspension of further supplies, or other remedies permitted under the applicable commercial agreement and law.

10. Inspection and Product Complaints

Customers should inspect products upon delivery and notify Zack Marketing promptly of any apparent shortage, damage, defect, or discrepancy.

Where a product complaint is raised, Zack Marketing may request supporting information such as:

Invoice or order details;
Photographs or videos;
Product batch or identification details;
Delivery documentation; and
A description of the issue.

Any replacement, return, credit, refund, or other remedy will be handled in accordance with the applicable commercial agreement and applicable law.

11. Returns and Cancellations

Returns and cancellations are subject to the terms applicable to the relevant product and transaction.

Customized, personalized, printed, branded, specially manufactured, or specially procured products may not be eligible for cancellation or return once production or procurement has commenced, except where required by applicable law or expressly agreed otherwise.

Customers should contact Zack Marketing before returning any product.

No return should be made without prior authorization where such authorization is required under the applicable commercial terms.

12. Intellectual Property

All content available on this website, including but not limited to:

Logos;
Brand names;
Text;
Product descriptions;
Photographs;
Graphics;
Illustrations;
Videos;
Website design;
Layout;
Icons;
Documents; and
Other materials

is owned by or licensed to Zack Marketing or its respective content providers and is protected by applicable intellectual-property laws.

You may view and use the website for legitimate personal or business enquiry purposes.

You may not, without prior written permission:

Reproduce website content;
Copy or modify content;
Republish content;
Distribute website materials;
Create derivative works;
Use our trademarks or logos;
Scrape or systematically collect website information; or
Use our content for commercial purposes unrelated to Zack Marketing.

13. Trademarks

The Zack Marketing name, logo, branding, product names, and other marks displayed on the website may be trademarks or trade names of Zack Marketing or their respective owners.

Nothing on this website grants you a license or right to use any trademark without prior written permission from the relevant owner.

14. User-Submitted Information

If you submit information through our website, including enquiries, messages, feedback, product requirements, or other material, you represent that:

The information is accurate to the best of your knowledge;
You have the right to provide the information;
The information does not violate any applicable law;
The information does not infringe the rights of another person or organization; and
The information does not contain malicious software or harmful material.

You should not submit confidential or sensitive information through a general website form unless specifically requested.

Personal information submitted through the website is handled in accordance with our Privacy Policy.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

These links are provided for convenience or informational purposes.

Zack Marketing does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, terms, or privacy practices.

Your use of third-party websites is subject to their respective terms and policies.

16. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that:

The website will always be available;
The website will operate without interruption;
The website will be error-free;
All information will always be current;
Defects will always be corrected immediately; or
The website will be free from viruses or other harmful components.

We may suspend, modify, update, or discontinue any part of the website without prior notice where reasonably necessary.

17. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" and "as is" basis.

We do not make warranties or representations that the website or its content will always be complete, accurate, reliable, available, or suitable for every particular purpose.

Product information available on the website should be reviewed and confirmed with Zack Marketing before making purchasing or business decisions where specific technical, commercial, regulatory, or operational requirements apply.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Zack Marketing and its directors, employees, officers, representatives, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, or similar losses arising from or related to:

Your use or inability to use the website;
Reliance on website information;
Website interruptions;
Technical failures;
Unauthorized access caused by circumstances beyond our reasonable control;
Third-party websites or services; or
Other matters relating to your use of the website.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

19. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zack Marketing, its directors, employees, officers, representatives, affiliates, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

Your misuse of the website;
Your violation of these Terms;
Your violation of applicable law;
Your infringement of the rights of another person or organization; or
Information or materials submitted by you through the website.

20. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect and process personal information.

Please review our Privacy Policy for additional information regarding data collection, cookies, enquiries, marketing communications, data security, and user rights.

21. Changes to These Terms

We may update these Terms from time to time.

Any changes will become effective when the revised Terms are published on this website, unless otherwise stated.

The "Last Updated" date at the beginning of these Terms indicates when the Terms were most recently revised.

You are encouraged to review these Terms periodically.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue to remain in full force and effect.

23. Waiver

A failure or delay by Zack Marketing to enforce any provision of these Terms will not constitute a waiver of our right to enforce that provision in the future.

24. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or terms expressly incorporated by reference, constitute the terms governing your use of the website.

Specific purchases or business transactions may also be governed by separate quotations, purchase orders, invoices, agreements, or other commercial documents.

Where there is a conflict between these website Terms and a separately executed written commercial agreement, the applicable commercial agreement will govern the relevant transaction to the extent permitted by law.

25. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any specific dispute-resolution provisions contained in a separate commercial agreement, disputes arising out of or relating to these Terms or your use of the website shall be subject to the applicable courts in India.

26. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Zack Marketing (India) Pvt. Ltd.

Address:
Plot No. 17, Khasra No. 252/17, Road No. 251,
Near Centre for Civil Aviation Training,
New Delhi – 110077, India

Phone:
+91 9310081330
+91 9310081331

Email:
sales-del@zackmarketing.com

Website:
https://zackmarketing.com/

Business Hours:
Monday – Saturday
9:30 AM – 6:30 PM